Shipping

Terms and Conditions relating to Shipping and Returns

Shipping 

Within Australia (Australia Post - Standard or Express service)

Outside Australia (Australia Post - Registered International service only)

Jacaru delivers products by standard postal service or Registered Post (International) to the delivery address that you have given us on your Jacaru submission form.  Any delivery is subject to availability and time shall be of the essence. As we process your order, we will also notify you if any products unfortunately are not available. Jacaru shall not be liable to the customer or be deemed to be in breach of contract by reason of any delay in delivery of goods, if the delay was due to any cause beyond Jacaru's reasonable control.

If you are ordering from another country you may be charged duties by customs in that country. Please ensure you check with your local authorities before making a purchase. This is the responsibility of the buyer as we are not advised of each countries duties/customs that may be charged.

Free shipping applies on orders over $100 with Australian shipping addresses only. Customers are required to use the promo code "Free Shipping" before checking out and payment.

Returns 

We want you to be completely satisfied with your Jacaru purchase. If you are unhappy for any reason or change your mind, we will gladly accept exchange/return of the unworn merchandise within 14 days of invoice date. Returned merchandise should include the Jacaru packaging and be in the original condition as when it was received. Customers will be responsible for shipping and handling charges for return and re-delivery on any exchanges/returns for change of mind. Jacaru will only refund the cost of the merchandise, not postage. For exchange of size and or colour please write this request on the original invoice and include a payment advice for re-delivery postage fee. Worn merchandise cannot be returned or will not be accepted unless there is a clear manufacturing fault. Jacaru Australia, Unit 5, 7-9 Ern Harley Drive, Burleigh Heads, QLD 4220.